Privacy Policy

Last updated: October 5, 2026

Truck Glow ("we", "us") runs this website and online store. This policy explains what personal information we collect when you visit our site, buy from us or contact us, how we use it, and the choices you have. By using this site, you agree to this policy.

INFORMATION WE COLLECT

Contact details: your name, email address, phone number, and billing and shipping addresses.

Order details: what you buy, cancel or return, and your order history.

Payment details: your payment method and confirmation that payment went through. Card and PayPal payments are handled by our payment providers. We never see or store your full card details.

Messages: anything you send us, for example when you email us with a question.

Device and usage information: your browser, device, IP address, and how you use our site, collected through cookies and similar technologies.

WHERE WE GET IT

Directly from you, when you place an order, create an account or contact us.

Automatically, from your device when you use our site.

From our service providers, such as our payment provider and website platform, when they process information for us.

HOW WE USE IT

To process your order and payment, ship it to you, and handle cancellations, refunds and replacements.

To send you order confirmations, shipping updates and tracking numbers.

To answer your questions and give you customer support.

To keep our site and checkout secure and to prevent fraud.

To improve our site and products.

To send you marketing emails, only if you've signed up for them. You can unsubscribe at any time.

To meet our legal obligations.

WHO WE SHARE IT WITH

We share your information only with the people who help us get your order to you and run our store:

Our website platform (Wix), which hosts this store.

Our payment providers (such as PayPal), which process your payment.

Our fulfilment partner and shipping carriers, which make and deliver your order.

Advertising and analytics partners, who may use information about your visits to show you relevant ads. These partners follow their own privacy policies.

Authorities, if the law requires it.

We never sell your personal information.

Our site uses cookies the store needs to work, such as keeping items in your cart. It may also use analytics and advertising cookies. You can block or delete cookies in your browser settings, but some parts of the site may stop working.

CHILDREN'S PRIVACY

Truck Glow is made for children, but our store is for adults. We don't knowingly collect personal information from children. If you think a child has given us their information, email us and we'll delete it.

SECURITY AND HOW LONG WE KEEP IT

We take reasonable steps to protect your information, but no website or online transfer is ever 100% secure. We keep your information only as long as we need it to fulfil your order, provide support, meet legal and tax obligations, and resolve disputes.

YOUR RIGHTS

Depending on where you live, you may have the right to:

Access the personal information we hold about you.

Correct information that's wrong.

Delete your information.

Get a copy of your information.

Opt out of targeted advertising, or of your information being sold or shared.

Object to or restrict how we use your information, or withdraw your consent (UK and EU residents).

To make a request, email gettruckglow@outlook.com. We may need to confirm your identity first. We'll never treat you differently for using these rights.

INTERNATIONAL TRANSFERS

We're a small online business based in Australia, and our service providers work in several countries. Your information may be stored and processed outside the country you live in.

COMPLAINTS

If you're unhappy with how we've handled your information, email us first and we'll try to put it right. You can also complain to the data protection authority where you live.

CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version, with its date, is always on this page.

Questions about your privacy? Email gettruckglow@outlook.com.